The TOS has been recently updated to be more reader-friendly. Some policies may have changed, so please take note even if you've commissioned Studio NLM in the past!
Last updated: 20 Mar 2020

ACCEPTABLE REQUESTS: Commissions must fit the following conditions:

  • You own the copyright (or have permission/fair usage rights) of the subject. Commercial jobs (eg. merch designs) for IPs you don't own or have permission from will not be accepted.

  • The composition does NOT contain illegal or offensive imagery. NSFW requests are allowed, though handled by Softkorb.

DELIVERY TIMES: Work starts as soon as payment is received (see next section). Expect at least a one-week turnaround for illustrations and four weeks for complex animations. For premade items, please allow a few business days for shipping and handling. Rush orders may be accommodated - you may ask in your initial inquiry.

PRICING AND PAYMENT: Quotes for a project will vary depending on many factors, primarily on client size and usage/distribution. Unless negotiated otherwise, you are expected to pay the full cost of the commission upfront before services are rendered. Please plan ahead for negotiations and transaction errors, especially if it's a rush order!

PROOFS AND REVISIONS: The first image(s) you'll receive after payment will be watermarked proofs, and are your opportunity to review the work and request any changes before being finalized. The first major revision is included in the quote; you are encouraged to tip for additional changes, especially if they add significantly to the length of the project.

USAGE AND COPYRIGHT: You're allowed to repost, use, and alter commissioned works as long as you clearly credit Studio NLM for the original work. Studio NLM retains all rights to commissioned work, unless negotiated otherwise. Exclusivity will incur an extra fee.

TROUBLESHOOTING: At any step, if you have a problem with the commission, please contact Studio NLM. In case of client cancellation, a full or partial refund may be offered depending on the extent of services rendered. In extreme circumstances, Studio NLM may cancel the commission at will, and any transactions prior to such cancellation will be refunded.

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